Service packages
With every device from Menges Medizintechnik, you acquire innovative technology and quality.
However, high-quality devices require care and maintenance – not least in terms of investment security.
With a service package from Menges Medizintechnik, you can be sure that you can rely on expert technical support while keeping costs under control.
We offer the following maintenance contracts:
+ Menges Comfort
+ Menges Comfort Plus
+ Menges All-In
Preventive maintenance and STK
The Menges Komfort service contract includes regular maintenance by our qualified service specialists as well as the function test and the safety check (STK).
If everything is in order, the appliances receive the prescribed test sticker. If repairs are necessary, we can carry them out immediately and provide you with a cost estimate on request. We document all services and test results in detail for you to follow.
With the Menges Komfort service contract, you ensure the maximum operating time of your appliances and the value retention of your investment.
The services at a glance:
- Annual maintenance and servicing of your devices – including travel and labour costs
– including wear parts
– Appointments arranged according to your requirements
– Carried out by our qualified service personnel - Function test and safety check (STK) with test sticker and STK protocol
- Software updates to ensure system stability, without additional features
- Technical support by telephone during our business hours
- Reminder to comply with the prescribed inspection and maintenance intervals
- The package includes 2 hours of free remote support per year (depending on product and availability, unused hours expire after each contract year)
Preventive maintenance and STK, as well as repair visits as long as technical problems persist, without spare parts
Even the highest quality appliance needs regular maintenance if it is to remain fully functional. Professional maintenance also ensures investment security and optimum functional reliability of your appliances.
The Menges Comfort Plus service contract includes regular maintenance by our qualified service specialists, as well as a function test and safety check (STK). During the term of the contract, free telephone and remote support is provided during the agreed business hours. Furthermore, repair visits are included as long as technical problems persist. This does not include the cost of spare parts.
This means you are ideally equipped for emergencies.
The services at a glance:
- Annual maintenance and servicing of your devices
– including travel and labour costs
– including wear parts
– Appointments arranged according to your requirements
– Carried out by our qualified service personnel - Function test and safety check (STK) with test sticker and STK protocol
- Software updates for system stability, without additional features
- Repair visits included as long as technical problems persist (during our business hours)
- Technical support by telephone during our business hours
- Reminder to comply with the prescribed inspection and maintenance intervals
- Free remote support all year round (depending on product and availability)
- Product-specific follow-up training once a year for personnel access to the extent of 2 hours (unused hours expire after each contract year)
Precise planning of your annual costs
Like all high-quality devices, high-quality medical devices also require regular care and maintenance by a specialist.
by a specialist. Only in this way can you work with the highest precision and reliability throughout the entire service life of your devices and maintain the value of your investment.
With the Menges All-In service contract, you ensure the long-term unrestricted usability of your devices and the preservation of the value of your investment. You benefit from numerous cost advantages, but above all: you have no unforeseen expenses and therefore enjoy comprehensive protection for your investment. Probes from the Endomag Sentimag and Mammotome Neoprobe devices are excluded. In the event of damage, a replacement including a cost proposal is available on request.
The services at a glance:
- Annual maintenance and servicing of your devices
– including travel and labour costs
– including wear and spare parts
– Software updates to ensure the stability of the system, without additional features
– Appointments arranged according to your requirements – Reminders to comply with the prescribed inspection and maintenance intervals – Carried out by our qualified service personnel - Function test and safety check (STK) with test sticker and STK protocol
- Repair visits included as long as technical problems persist (during our business hours)
- Repair bridging device (depending on product and availability, except DEXA devices. In the case of defective X-ray units, we offer you a replacement tube for the bridging period, depending on availability).
- Technical support by telephone during our business hours and free remote support all year round (depending on product and availability)
- Product-specific follow-up training once a year for personnel access to the extent of 5 hours (unused hours expire after each contract year)
You can download our service packages brochure here.
